Brilliant customer support.

[PrivateerLunatic]

So early on Tuesday morning I went through the web-based tech support process on steampowered.com to ask a question:

Subject: Upgrading

How do I upgrade my retail-purchased Half-Life 2 standard? I want to purchase and download Half-Life: Source and Day of Defeat: Source but I accidentally bought the retail version that only has HL2 and CS Source.

Finally, today, Valve responded.

You have reported an error reading 'Map Version Differs...". There is a new release of Steam that should clear up this problem. If you have been experiencing problems such as crashing during gameplay or startup of Half-Life 2, please restart Steam(exit, then restart), once you have restarted and downloaded the update click the following link:

steam://validate/220


Ummm...thanks Valve CS. You guys rock. You screw retail customers, then you wait 4 days to respond to their problem, and you respond to the wrong one. =)

 

[destrukt]

it has always been like this.

 

[Asus]

hehe
Error, does not compute.

Well, they did not screw over retail. You bought retail where there were no incentives. In order to get the incentives (Play CSS before release and a good HL2/CSS/DoD/HL Source package available) you have to buy through steam. That is why there are incentives, so you buy through steam. You can't buy retail and then get the incentives. That does not compute!

 

[FangsFirst]

actually I bought retail and near as I can tell get DoD. I definitely get HL:S and HL2 and CS:S.

(CE, granted)

 

[Mike999]

so is DoD going to be available to DL from steam for free because I bought HL2 retail? And when does it come out?

 

[FangsFirst]

I think it's only available to those of us who bought the CE.
but tell me, open steam and does it list DoD as "Coming soon"?
if so then maybe I've been tricked :S

 

[NB.]

DOD will show as coming soon for everyone, you dont get it with CE i'm afraid, only steam gold/silver

 

[FangsFirst]

DOD will show as coming soon for everyone, you dont get it with CE i'm afraid, only steam gold/silver

I thought I'd also read somewhere that it does.
Oh well.
Never was a big fan anyway.
I didn't install CS either, because I hate it. DoD I'm all right with but shan't be depressed or bothered over the loss of.
Cheers for the response tho, I'd been wondering that and had neglected to ask previously.