This is the second time my preload has become stuck. The first time I cancelled it at 30%, now its at 70% and its stuck after my I was disconnected from DSL for about 2 seconds. I dont want to start all over, but I know if I cancel and restart it will start again. What can I do? Its been like this for about 15 minutes already. Thanks. Sticky, please respond. You've helped others with this issue, thx.